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프로젝트경영연구 ISSN 2799-3434 (Online)

프로젝트경영연구 , Vol.3 no.2 (2023)
pp.11~28

팬덤 경제의 굿즈 시장에서 고객경험품질(EXQ)에 영향을 미치는 요인 탐색

탕흔우

(엔케이맥스 주임)

한현수

(한양대학교 경영학과 교수)

AstheInternetpropagatestovirtuallyallpopulations,theculturelimitedtoaspecificfandomspreadstoall Internetusers,creatinganewera.Thisenvironmentchangesthetraditionalattitudeofthecelebrityindustry's goodsmarkettowardsfandom.Thismarketentersintothedemand-centeredstageinwhicheverythingis drivenbythecustomer'sdesires,andaltogethercompaniesaremovingtowardcustomerorientationtoprovide consumerswithmaximalvalueInthispaper,wedrawuponcustomerexperiencemanagementtheoryto derivecrucialantecedentsaffectingwidespreadacceptanceofcelebritygoods.Theresearchmodelisdeveloped firstlytoidentifywhataretheappropriatevariablessuitabletothecelebritygoodsmarket,andthen subsequentlyextracttheantecedentvariablesaffectingthesecustomerexperiencevariablesfromthequality perspective.Empiricaltestingisconductedwithatotalof282questionnairesgatheredthroughwebandoffline person-to-personcontact.TheresultsverifysignificantcausalityrelationshipsamongthevariablesincludingP2P qualityattributesandextractedexperiencevariablessuchaspeacefulnessandmomentoftruthimpact.The resultoffersusefulinsightintotherelativelynewfieldoffandomeconomyandthecelebritygoodsmarket.

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